Refund policy

Last updated: November 12, 2026

1. Return window and item condition

For an ordinary change-of-mind return, contact us and hand the return parcel to the carrier within 30 calendar days starting the day after delivery. If we delay providing return instructions, we will reasonably extend that deadline.

Items must be unworn, unwashed, unaltered, and have their original tags attached. Trying on an item to check its fit does not prevent a return if the item remains in its original condition. Use protective packaging and include your order number. We do not currently designate products as final sale.

2. How to return an online order

Email info@me2newyork.com with your order number and the items you want to return.
We will confirm the return instructions. Mail the parcel to Me 2 New York LLC, 16 Lexington Ave, Passaic, NJ 07055, United States.
For an ordinary return, purchase trackable return postage and keep your shipping receipt until the refund is complete.

Online orders are returned by mail. We do not offer in-store returns for online orders.

3. Return postage and fees

Customers pay ordinary voluntary return postage. We do not reimburse that postage, deduct a separate return-label fee, or charge a restocking or processing fee. We do not deduct the cost of our original free standard shipping from your refund.

For a damaged, defective, or incorrect item, we cover necessary return shipping by providing a prepaid label or reimbursing reasonable postage agreed in advance, with your receipt.

4. Damaged, defective, or incorrect items

Contact us with your order number, a description of the problem and, when helpful, photographs. We will assess the issue and arrange an appropriate refund or replacement and any necessary return shipping. Ordinary change-of-mind conditions and deadlines do not limit any mandatory rights you have for faulty or incorrectly supplied goods.

5. Refund amount and timing

We inspect returned items and initiate eligible refunds within 5 business days after receiving the return. Refunds are made to the original payment method and include the amount paid for the returned item and the corresponding taxes. If any original shipping fee was actually charged, it is not refunded for an ordinary voluntary return. Seller-responsibility issues are handled appropriately.

Your bank or payment provider determines when a credit appears after we initiate the refund. Contact us if you have not received a refund confirmation within 5 business days after we receive your return.

6. Exchanges and cancellations

To change a size or color, return the eligible item for a refund and place a new order. The replacement order is subject to availability and the current price. Contact us as soon as possible if you need to cancel or correct an address. We will try to help before dispatch; after dispatch, the return process applies.